Acceptable Use Policy

This Acceptable Use Policy ("AUP") governs your use of all services provided by RIMGURU Services Private Limited ("we," "us," or "our"). By using our services, you agree to comply with this AUP.

This policy applies to all customers, including individuals, businesses, and resellers. If you are a reseller, you must ensure your customers also comply with this AUP.

Last Updated: January 1, 2024

Purpose of This Policy

Prohibited Activities

The following activities are strictly prohibited on our services. Violations may result in immediate suspension or termination of your account.

Illegal Content and Activities

• Child Exploitation Material — any content depicting, promoting, or facilitating child sexual abuse or exploitation. We report all instances to law enforcement immediately.
• Copyright Infringement — unauthorized distribution of copyrighted material, including pirated software/games/applications, illegally shared movies/TV/music, copyrighted books/articles, and cracked software or key generators. We comply with the Copyright Act 1957 and respond to valid DMCA takedown notices.
• Illegal Pornography — content depicting non-consensual acts, minors, or content that violates the Information Technology Act 2000 and Indian Penal Code provisions on obscenity.
• Fraudulent Activities — phishing websites or fake login pages, investment scams, pyramid/Ponzi schemes, HYIP, counterfeit goods, identity theft or impersonation, and credit card or financial fraud.
• Illegal Goods and Services — sale or distribution of illegal drugs or controlled substances, weapons/explosives/ammunition (where prohibited), stolen goods, and hacking tools/malware/exploit kits.
• Defamation and Harassment — content that violates Indian defamation laws, promotes hate speech, incites violence, or harasses individuals or groups based on protected characteristics.

Email and Messaging Abuse

Sending unsolicited commercial email (spam) is strictly prohibited, including mass emails to recipients who have not opted in, emails without valid unsubscribe mechanisms, purchased or scraped email lists, and email bombing or flooding. Phishing and email spoofing (impersonating other entities, falsifying headers) are prohibited.

Security Violations

• Hacking and Unauthorized Access — attempting to access accounts/systems/networks without authorization, password cracking or brute force, exploiting vulnerabilities without permission, unauthorized port scanning/probing, and SQL injection or XSS attacks. Security research and penetration testing require written approval from both us and the target system owner.
• Malware and Viruses — hosting, distributing, or executing viruses/trojans/worms, ransomware, keyloggers/spyware, botnet command-and-control servers, or exploit kits.
• DDoS Attacks — launching DDoS attacks against our infrastructure or third parties, participating in botnets, or hosting DDoS-for-hire services.
• Open Proxies and Anonymization Services — operating open proxies, TOR exit nodes, or anonymization services that enable abuse. VPN services for legitimate personal use require prior approval.

Resource Abuse

• Excessive Resource Consumption — CPU usage above 80% for more than 12 consecutive hours, memory consistently at plan limits, disk I/O that degrades performance for others, or bandwidth exceeding 1TB per month on shared hosting without prior approval.
• Cryptocurrency Mining — prohibited on shared hosting and VPS plans. Dedicated servers may be used for mining with prior written approval.
• AI and Machine Learning Abuse — training large AI models or running high-volume inference on shared resources is prohibited. Contact us for dedicated solutions.
• File Sharing and Storage Abuse — running BitTorrent/P2P sharing of copyrighted material, operating public file-sharing or backup services for third parties, or using hosting for primary file storage rather than website hosting.
• Web Scraping and Bot Traffic — automated scraping that generates excessive traffic or degrades service is prohibited. Reasonable scraping for legitimate purposes is allowed if it does not impact other users.
• IRC Servers and Chat Networks — running IRC servers/bots on shared hosting is prohibited. Dedicated servers may run IRC with prior approval.

Your Responsibilities

• Account Security — keep passwords secure, use strong passwords, never share credentials, enable two-factor authentication when available, and immediately notify us of unauthorized access. You are responsible for all activity on your account.
• Data Backups — you are responsible for your backups. We perform backups for disaster recovery, but they are not guaranteed and may not include all your data. Maintain your own backups, store them in multiple locations, and test restoration regularly.
• Software and Security Updates — keep all software (CMS, plugins, scripts) updated, remove unused/outdated software, and scan regularly for malware.
• Legal Compliance — comply with the Information Technology Act 2000, IT Rules 2021, and Indian Penal Code; obtain necessary licenses; respect intellectual property; and include required legal pages on your website.
• Monitoring and Reporting — monitor your account, report suspected breaches, respond promptly to our notices, and cooperate with abuse investigations.

Reseller Responsibilities

Enforcement and Violations

To protect our customers and infrastructure, we reserve the right to monitor resource usage and network traffic for abuse, investigate suspected violations, remove violating content without prior notice, suspend or terminate offending accounts, refuse service, cooperate with law enforcement, and disclose customer information when required by law or to prevent harm. We do not proactively monitor content, but we respond to abuse reports and automated detection.

Appeals: submit an appeal via support ticket within 7 days of suspension/termination with a detailed explanation and evidence. Our abuse team reviews within 3 business days and provides a written decision, which is final. Appeals do not apply to severe violations such as illegal content or security attacks.

Reporting Abuse

Cooperation with Law Enforcement

We cooperate fully with law enforcement as required by Indian law, including responding to valid court orders/warrants/subpoenas, reporting illegal activities, providing customer information when legally required, preserving evidence, and complying with Information Technology Act 2000 intermediary obligations. We may disclose customer information without notice when required by law or to prevent physical harm or financial loss.

Limitation of Liability

We are not liable for content hosted on customer accounts, actions taken by customers using our services, damages resulting from suspension or termination due to AUP violations, data loss due to termination for violations, or business losses resulting from enforcement of this AUP. Customers who violate this AUP waive all refund rights as specified in our Refund Policy.

Indemnification

You agree to indemnify, defend, and hold harmless RIMGURU Services Private Limited, its officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your violation of this AUP, your violation of any law, your infringement of third-party rights, content you host or distribute, or actions of your customers if you are a reseller. This obligation survives termination of your account.

Data Retention After Termination

Changes to This Policy

We may update this AUP to reflect new threats, legal requirements, or service changes. For material changes we will update the "Last Updated" date, notify active customers via email, and post a notice on our website for 30 days; changes take effect 30 days after notification. Continued use after changes take effect constitutes acceptance.

Effective Date: January 1, 2024
This Acceptable Use Policy is governed by Indian law, including the Information Technology Act 2000, IT Rules 2021, Indian Penal Code, and Copyright Act 1957.